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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kaushik S

March 19, 2025

5  out of  5
rating by Kaushik S
"Great customer service. The agent answered all my questions and even provided a better rate after getting all the details. Highly recommend!"
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Martha Martinez

March 18, 2025

5  out of  5
rating by Martha Martinez
"Robert was amazing!!!!"
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Oscar

March 17, 2025

5  out of  5
rating by Oscar
"Estoy muy impresionado con la atención al cliente. Respondieron rápidamente a mis preguntas y resolvieron cualquier problema que tuve. José es muy atento y da muy buen servicio!"
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Amber ramirez

March 17, 2025

5  out of  5
rating by Amber ramirez
"Had a great experience I got a great deal and super easy and fast to set up not at all a headache!"
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Miss Erica

March 17, 2025

5  out of  5
rating by Miss Erica
"Alex was the best! Very knowledgeable and patient with providing information and getting me the best quote. I'm excited to start my plan. 🙂"
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Hillary Cardenas

March 14, 2025

5  out of  5
rating by Hillary Cardenas
"Jose was super nice and helpful. He made sure I wasn’t getting anything unnecessary and overall it was just a nice experience talking with him!"
We responded:
"Thanks for sharing your experience, Hillary! Jose always takes the time to make sure you’re getting exactly what you need—nothing more, nothing less. Glad to hear he made the process easy and enjoyable for you! If you ever need anything, we’re here to help! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Monica D

March 10, 2025

5  out of  5
rating by Monica D
"Alex was fantastic! On a whim I called their office when looking to switch from Geico. I had tons of questions. Not only did he answer everything I asked, but he went over it until we were sure I understood thoroughly so I could make the best educated choice for my coverage on a few vehicles and home policies. Just call and ask for him, you won’t regret it!"
We responded:
"Monica, thank you for sharing your experience! Alex truly goes the extra mile to make sure you feel confident in your coverage choices. We’re so glad he could answer all your questions and help you find the right policies for your home and vehicles. We appreciate your trust—welcome to the State Farm family! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Alyssa Martinez

March 9, 2025

5  out of  5
rating by Alyssa Martinez
"Thank you for the help, Jose!"
We responded:
"Thanks so much, Alyssa! 😊 We’re so glad Jose could help you out — that’s exactly what we’re here for! If you ever need anything or have questions, don’t hesitate to reach out. 🚗🏠 We’ve got you covered! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Andy Bowen

March 6, 2025

5  out of  5
rating by Andy Bowen
"Saved me lots of money, knowledgeable, answered sll my questions. Thanks"
We responded:
"Thank you so much for sharing your experience, Andy! I’m so glad we could help you save money and make sure all your questions were answered along the way. Providing knowledgeable and thorough service is exactly what we aim for. If you ever need anything in the future, we’re always here to help. Thanks again for choosing us! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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erica vazquez

March 3, 2025

5  out of  5
rating by erica vazquez
"Excellent customer service! Jose was very informative with any questions I had. Appreciate you for working with me!"
We responded:
"Thanks so much, Erica! 🤗 I’m so glad Jose was able to help and answer all your questions. Providing great service is always our goal! If you ever need anything down the road, don’t hesitate to reach out — we’ve got you covered! 🚗 — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Arron Knox

February 28, 2025

5  out of  5
rating by Arron Knox
"Alex, Robert and the whole team always take the best care of us. They make sure that we fully understand the policies, get the coverage that we want and works best for us and facilitate any changes in a timely and efficient manner!"
We responded:
"Arron, thank you so much for your kind words! It’s wonderful to hear that Alex, Robert, and the entire team have been able to provide you with the care and support you deserve. Making sure you fully understand your policies and have the coverage that works best for you is always our priority. If you ever need assistance with anything, we’re here to help. Thanks again for trusting us with your insurance needs! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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P Lokesh reddy

February 28, 2025

5  out of  5
rating by P Lokesh reddy
"Jose has helped me to through the whole process. Provided me with all the options that are available and Great rates. Got answers for all my questions. Thank you!"
We responded:
"Thanks so much for the kind words, Mr. Reddy! 🙌 We're so glad Jose was able to walk you through the process and find you great coverage options. Making sure all your questions are answered is exactly what we're here for! 👍 If you ever need anything in the future, don’t hesitate to reach out — we’re happy to help! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Jennifer Flok White

February 21, 2025

5  out of  5
rating by Jennifer Flok White
"Wow! What an agency! Thank you Jose for going above and beyond with helping us find the best home and auto insurance coverage!! After reviewing what we had, Jose was able to increase our coverage AND still save us money! We switched both our auto AND homeowners insurance policies to State Farm because of bundling our policies. We are now SAVING $$$ dollars per month! THANK YOU!"
We responded:
"Thank you so much for your kind words, Jennifer! I’m so glad Jose was able to help you find the right coverage for both your home and auto — and even better that he could increase your protection and save you money at the same time! Bundling your policies is such a smart way to maximize savings, and we’re thrilled to have you as part of our State Farm family. If you ever have any questions or need anything, we’re always here for you. Thanks again for trusting us with your coverage! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Yugandhar reddy

February 17, 2025

2  out of  5
rating by Yugandhar reddy
"Initially I was happy with the onboarding. However, when I decided to opt out, it had been tough. No response to messages/mails. I need to call but the request might not be processed. I need to check multiple times to get it done. Issue with state farm is that, though they have an app, you need to call agent every time for any small change."
We responded:
"Thank you for taking the time to share your feedback, Yugandhar. I’m so glad we had the chance to speak directly and I appreciate the opportunity to address your concerns. I completely understand how frustrating it can be when changes aren’t reflected right away in the State Farm app. Currently, some updates can take up to 14 business days to fully process and appear, which I know isn’t always ideal. Our goal is always to make things as smooth as possible, and I apologize if your experience didn’t reflect that. If you ever need further assistance or have any additional questions, please don’t hesitate to reach out — I’m always happy to help however I can. Thank you again for your time and for working with us! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Johnny Quintela

February 15, 2025

5  out of  5
rating by Johnny Quintela
"Muy recomendable"
We responded:
"Thank you so much for the 5-star review, Johnny! We appreciate your support and are always here if you ever need us. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Theo Thompson

February 14, 2025

5  out of  5
rating by Theo Thompson
"Great customer service! All of my questions were answered almost instantly. I was thoroughly informed about the whole process of signing up and they made it super easy. They did their best to find an insurance plan that worked for me and adapted to any changes that happened along the way. I would definitely recommend State Farm for anyone looking for a great insurance."
We responded:
"Thank you so much for your thoughtful review, Theo! I’m so glad our team could make the process of signing up easy and stress-free for you. Answering your questions quickly and helping you find the right insurance plan to fit your needs is exactly the kind of personalized service we always aim to provide. We truly appreciate your recommendation, and if you ever need anything — whether it’s auto insurance, renters insurance, or life insurance — we’re always here to help! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Duke Wilwayco

February 13, 2025

5  out of  5
rating by Duke Wilwayco
"Alex from your office have diligently followed thru with contacting claims adjuster to schedule time for inspection. Thanks."
We responded:
"Thank you for sharing your experience, Duke! I’m so glad Alex was able to assist with your claim and help get your inspection scheduled. Being there for you when you need us most is exactly what we’re here for. If you ever have any questions or need further support, we’re always just a call away. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Emilitza Elena Labarca Villasmil

February 2, 2025

5  out of  5
rating by Emilitza Elena Labarca Villasmil
"Quiero agradecer a Angelina por su excelente trabajo y dedicación. Me asistió de manera eficiente y eficaz en el proceso de aseguranza de mi vehículo y hogar. Me explicó de forma detallada y explícita cada uno de los paquetes (ventajas) para agregárselos a mi póliza. Gracias por su tiempo y por su paciencia hace Ud muy bien su trabajo"
We responded:
"Muchísimas gracias por tu reseña de 5 estrellas, Emilitza! Nos alegra saber que tu experiencia fue positiva. Si alguna vez necesitas ayuda con algo más, estamos aquí para servirte. — Jessica Hernandez, Agente de Seguros State Farm, Austin, TX"
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Erika Major

February 2, 2025

5  out of  5
rating by Erika Major
"Jose was kind and personable! He also asked about my family's well-being whenever he called. He offered me rates that weren't the lowest. However, I felt that he kept it warm and made me feel like I was joining the family of State Farm. Keep up the good work, Jose Hernandez. You make your location stand out!"
We responded:
"Thank you so much for sharing your experience, Erika! It’s wonderful to hear that Jose’s kindness and personal touch made such a difference. We believe insurance is more than just rates—it’s about building relationships and making sure you feel truly taken care of. I’ll be sure to share your kind words with Jose! If you ever need anything, we’re always here to help. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Amelia Pabón

February 1, 2025

5  out of  5
rating by Amelia Pabón
"Angelina demostró una gran empatía. Escuchó atentamente, respondiendo todas mis preguntas con paciencia y claridad. Se nota que Angelina es una experta en el área de seguros. Conoce a la perfección los diferentes tipos de pólizas y supo explicarme de manera sencilla cuáles eran las mejores opciones para mí. Gracias a su conocimiento, pude elegir la cobertura que mejor se adaptaba a mis necesidades y presupuesto. Además de su profesionalismo, Angelina se tomó el tiempo necesario para asegurarse de que entendiera cada detalle de mi póliza. Recomiendo ampliamente a Angelina de State Farm a cualquier persona que necesite un seguro. Su empatía, conocimiento y profesionalismo hacen de ella una excelente agente. ¡Gracias, Angelina, por tu excelente servicio!"
We responded:
"¡Muchísimas gracias por tu increíble reseña, Amelia! Nos alegra saber que Angelina pudo brindarte una experiencia tan positiva con su empatía, paciencia y conocimiento en seguros. Nos enorgullece contar con un equipo comprometido en ayudar a nuestros clientes a encontrar la cobertura que mejor se adapte a sus necesidades y presupuesto. Le compartiré tus amables palabras a Angelina. Si alguna vez necesitas más ayuda con tu seguro de auto, hogar o cualquier otra póliza, aquí estamos para ti. ¡Gracias por confiar en nosotros! — Jessica Hernandez, Agente de Seguros State Farm, Austin, TX"
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Brandon S NW

January 30, 2025

5  out of  5
rating by Brandon S NW
"Super personable, knowledgeable and helpful! Insurance usually gives me a headache but working with SF has made it a breeze."
We responded:
"Thank you for your kind words, Brandon! We know insurance can sometimes feel overwhelming, so we're glad to hear that our team made the process easy for you. Providing personable, knowledgeable, and helpful service is exactly what we aim for! If you ever need anything, we’re always here to help. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Nia Quezada

January 24, 2025

5  out of  5
rating by Nia Quezada
"Jose and this team are AMAZING! When other insurance companies just cause anger and frustration State Farm came through for me and made it all right. Jose even stayed late to make sure my policy was completed.I will refer all of my friends to this agent office."
We responded:
"Nia, thank you for your wonderful review. I'm glad Jose and the team could assist you and ensure your policy was completed smoothly. We appreciate your referrals and are always here to help with any future needs. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
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Michael Nelson

January 17, 2025

5  out of  5
rating by Michael Nelson
"Very personable, really good at communicating and breaking down details."
We responded:
"Thank you for your thoughtful review, Michael! We’re so glad to hear that you found our service personable and that we could clearly communicate and break down the details for you. Helping our customers understand their policies is always a top priority. If you ever need anything else, we’re here to help! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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ryan fairman

January 15, 2025

5  out of  5
rating by ryan fairman
"Jose was great to work with, really helped me out. Liked how he could keep a conversation going but still working on getting you the best rate he can"
We responded:
"Thank you for your kind words, Ryan! I’m so glad to hear that Jose made the experience both enjoyable and productive by keeping the conversation engaging while working hard to get you the best rate. Providing excellent service with a personal touch is what we strive for every day. If you ever need assistance with anything else, we’re always here to help! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Julia Ashutabi

January 14, 2025

5  out of  5
rating by Julia Ashutabi
"Jose was absolutely amazing, he was very helpful and super professional! He took the time to look into my issue and even got me started with some information on life insurance that I didn’t know I had available. I love this office."
We responded:
"Hi Julia! I'm so happy you had a great experience with our customer service and found us knowledgeable! Thanks for the awesome review! If you need anything else, we're here for you. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"