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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah Roese

May 8, 2025

5  out of  5
rating by Sarah Roese
"Great customer service and they were able to get me a cheaper rate!"
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Kevin Le

May 6, 2025

5  out of  5
rating by Kevin Le
"Jose was great. Went through all the steps to beat the competitors and save me money. Really easy guy to talk too. If you need car insurance this is your man."
We responded:
"Thanks for the awesome shoutout, Kevin! 🙌 We're so glad Jose could walk you through the steps, help beat the competitors, and lock in some solid savings 💸. He's definitely the go-to when it comes to car insurance! Appreciate you choosing us! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Kaiser Ali

May 6, 2025

5  out of  5
rating by Kaiser Ali
"Robert did explain everything in details about the insurance policy and I am very impressed with his explanations. For me State Farm insurance is one of the best insurance companies. I am happy to be a part of their team."
We responded:
"Thank you so much, Kaiser! We're thrilled to hear Robert was able to walk you through everything clearly—it’s so important to us that you feel confident and informed about your coverage. We’re just as happy to have you as part of the State Farm family! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Martin Serrato

May 3, 2025

5  out of  5
rating by Martin Serrato
"Angelina Garcia-Lopez is absolutely phenomenal! Very personable, a master at her trade, and truly an example to all insurance firms out there of what great customer service sounds like. Felt so seamless and non robot like to where I even forgot I was on a business call. Keep rocking and rolling! You truly are a gem."
We responded:
"Wow, Martin—thank you for the incredible review! We’re so glad you had such a seamless, human experience with Angelina. She really is a gem, and we’re grateful to have her! We’ll definitely share your kind words with her. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Zyad Refaat

May 1, 2025

5  out of  5
rating by Zyad Refaat
"Great customer service"
We responded:
"Thanks so much, Zyad! We appreciate you taking the time to leave a review. Providing great customer service is always our top priority! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Talia Santiago

May 1, 2025

5  out of  5
rating by Talia Santiago
"Huge thanks to Jose at State Farm for assisting me and making the process smooth and stress free! Excellent customer service for sure."
We responded:
"Thank you so much, Talia! We're so glad Jose was able to make everything smooth and stress-free for you—that's the kind of service we strive for! We’ll be sure to share your kind words with him. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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yujian

April 24, 2025

5  out of  5
rating by yujian
"It’s my first time to get car insurance, I was a little nervous going into the process, but Angelina at the Jessica Hernandez State Farm office made everything so easy and stress-free! She is extremely professional, patient and took time to clearly explain each coverage option to me and answered all my questions throughly so that I was able to find an insurance plan that worked for me. Thank you Angelina for your assistance! The entire process went smoothly from start to finish. I would definitely recommend State Farm for my friends."
We responded:
"Thank you so much for your thoughtful review, Yujian! We’re so glad Angelina was able to make your first car insurance experience smooth and stress-free. Taking time to explain your coverage options and find the right fit is exactly what we aim for. I’ll be sure to share your kind words with her! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Brandon McCutchen

April 24, 2025

5  out of  5
rating by Brandon McCutchen
"Angelina at this practice was very helpful and had answers to all my questions about huh one owners insurance. Highly recommend!"
We responded:
" Thank you so much for the kind words, Brandon! I’m so glad Angelina was able to help answer all your questions about homeowners insurance. We love making things clear and simple for our customers. I’ll be sure to share your feedback with her—she’ll really appreciate it! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Ms. A Moreno

April 22, 2025

5  out of  5
rating by Ms. A Moreno
"Excellent service with amazing ability to be both patient and expeditious!! My question were answered and I felt comfortable reiterating my understanding. Thank for your help and I will enjoy my savings while being protected with State Farm."
We responded:
"Thank you so much, Ms. Moreno! We’re thrilled to hear you felt supported and at ease during the process. Taking the time to answer questions and make sure everything is understood is exactly what we aim for. Enjoy those savings—and the peace of mind that comes with being protected! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Joe Hudson

April 22, 2025

5  out of  5
rating by Joe Hudson
"Angelina was well informed with policy & able to articulate very well. Give her a 5 star 🌟 as well"
We responded:
"Thanks so much for the 5 stars, Joe! 🌟 Angelina really is a rockstar when it comes to breaking down coverage and making things easy to understand. We’re so glad she was able to help you out! Appreciate you choosing us! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Jack Shi

April 15, 2025

5  out of  5
rating by Jack Shi
"Been with state farm for a few years now. In general, they've got competitive prices, and great customer service. Had a total loss recently on auto and they had a very reasonable claim payout. Swapped my home insurance recently to state farm as well, and the process was simple and clearly explained."
We responded:
"Thanks for sticking with us over the years, Jack! We’re so glad to hear you’ve had great experiences—from competitive auto insurance rates to a smooth total loss claim and now an easy switch with your home insurance. Clear communication and solid support are what we aim for every time. We appreciate you choosing us for both your auto and home coverage! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Janay

April 11, 2025

5  out of  5
rating by Janay
"Excellent customer service!! They took care of me for my new move to Austin."
We responded:
"Thank you, Janay! We’re so glad we could make your move to Austin a little easier. Taking care of your insurance needs during big transitions is exactly what we’re here for. Welcome to the city! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Imoni Sullivan

March 28, 2025

5  out of  5
rating by Imoni Sullivan
"Very helpful very friendly loved it."
We responded:
"Thank you so much, Imoni! We’re so glad you had a great experience with us. Being helpful and friendly is exactly what we aim for—so this made our day! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Xael

March 25, 2025

5  out of  5
rating by Xael
"Angelina was so helpful with getting me all the perks and discounts with my auto coverage. She was incredibly personable and knowledgeable, and the process was very quick."
We responded:
"Thank you for sharing your experience, Xael! I’m so glad Angelina was able to help you maximize your perks and discounts on your auto coverage. Providing a quick and smooth process while making sure you get the best options is what we’re all about. We appreciate you trusting us with your insurance needs! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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shayna brochstein

March 25, 2025

5  out of  5
rating by shayna brochstein
"Jessica is so incredible and passionate about providing an excellent experience. Working with her was so supportive and I’m grateful to have been helped by someone so great at their job! I am now on a plan with better benefits at a lower cost"
We responded:
"Thank you so much for your kind words, Shayna! Providing an excellent experience is exactly what we strive for, and I’m so glad we could help you find a plan with better benefits at a lower cost. It was a pleasure working with you, and we’re always here if you need anything! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Kaushik S

March 19, 2025

5  out of  5
rating by Kaushik S
"Great customer service. The agent answered all my questions and even provided a better rate after getting all the details. Highly recommend!"
We responded:
"Kaushik, we’re so glad we could help you find a great rate and answer all your questions! We truly appreciate your recommendation and are here whenever you need us. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Martha Martinez

March 18, 2025

5  out of  5
rating by Martha Martinez
"Robert was amazing!!!!"
We responded:
"We love hearing that, Martha! Robert is truly amazing at what he does, and we’re so glad he could help. Let us know if you ever need anything! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Oscar

March 17, 2025

5  out of  5
rating by Oscar
"Estoy muy impresionado con la atención al cliente. Respondieron rápidamente a mis preguntas y resolvieron cualquier problema que tuve. José es muy atento y da muy buen servicio!"
We responded:
"¡Muchas gracias, Oscar! Nos alegra saber que José pudo brindarte un excelente servicio y resolver todas tus dudas. Siempre estamos aquí para ayudarte con lo que necesites. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Amber ramirez

March 17, 2025

5  out of  5
rating by Amber ramirez
"Had a great experience I got a great deal and super easy and fast to set up not at all a headache!"
We responded:
"That’s what we love to hear, Amber! Getting the right coverage should be simple, and we’re glad we could make the process easy and stress-free for you. If you ever need anything, we’re here to help! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Miss Erica

March 17, 2025

5  out of  5
rating by Miss Erica
"Alex was the best! Very knowledgeable and patient with providing information and getting me the best quote. I'm excited to start my plan. 🙂"
We responded:
"That’s amazing to hear, Miss Erica! Alex is great at finding the best quote and making sure you have all the information to choose the right coverage. We’re excited to have you start your plan with us! 😊 — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Hillary Cardenas

March 14, 2025

5  out of  5
rating by Hillary Cardenas
"Jose was super nice and helpful. He made sure I wasn’t getting anything unnecessary and overall it was just a nice experience talking with him!"
We responded:
"Thanks for sharing your experience, Hillary! Jose always takes the time to make sure you’re getting exactly what you need—nothing more, nothing less. Glad to hear he made the process easy and enjoyable for you! If you ever need anything, we’re here to help! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Monica D

March 10, 2025

5  out of  5
rating by Monica D
"Alex was fantastic! On a whim I called their office when looking to switch from Geico. I had tons of questions. Not only did he answer everything I asked, but he went over it until we were sure I understood thoroughly so I could make the best educated choice for my coverage on a few vehicles and home policies. Just call and ask for him, you won’t regret it!"
We responded:
"Monica, thank you for sharing your experience! Alex truly goes the extra mile to make sure you feel confident in your coverage choices. We’re so glad he could answer all your questions and help you find the right policies for your home and vehicles. We appreciate your trust—welcome to the State Farm family! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Alyssa Martinez

March 9, 2025

5  out of  5
rating by Alyssa Martinez
"Thank you for the help, Jose!"
We responded:
"Thanks so much, Alyssa! 😊 We’re so glad Jose could help you out — that’s exactly what we’re here for! If you ever need anything or have questions, don’t hesitate to reach out. 🚗🏠 We’ve got you covered! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Andy Bowen

March 6, 2025

5  out of  5
rating by Andy Bowen
"Saved me lots of money, knowledgeable, answered sll my questions. Thanks"
We responded:
"Thank you so much for sharing your experience, Andy! I’m so glad we could help you save money and make sure all your questions were answered along the way. Providing knowledgeable and thorough service is exactly what we aim for. If you ever need anything in the future, we’re always here to help. Thanks again for choosing us! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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erica vazquez

March 3, 2025

5  out of  5
rating by erica vazquez
"Excellent customer service! Jose was very informative with any questions I had. Appreciate you for working with me!"
We responded:
"Thanks so much, Erica! 🤗 I’m so glad Jose was able to help and answer all your questions. Providing great service is always our goal! If you ever need anything down the road, don’t hesitate to reach out — we’ve got you covered! 🚗 — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"