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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rene Rodriguez

Rene Rodriguez

August 8, 2025

5  out of  5
rating by Rene Rodriguez
"I want to take the time to say thank you to Angelina Garcia-Lopez for helping me get insurance for my car, she made the process very easy and helpful and explained everything in the easiest terms,i definitely will add my motorcycle now with them and recommend anyone looking to get help for insurance to Jessica for coverage and she was very very polite in every way... Thank you again Ms Jessica for your help"
We responded:
"Appreciate you, Rene! 🙌 We’re so glad Angelina made getting your car insurance easy and clear, and that you felt supported every step of the way. Excited to help you with your motorcycle coverage too! Thank you for the kind words and for recommending us to others, it truly means a lot. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Brooke M

August 2, 2025

5  out of  5
rating by Brooke M
"We had such a great experience with Jose and State Farm. He helped me with affordable renter’s insurance. He was very professional, knowledgeable and helpful. We had such a great experience, my mom asked Jose for a quote for our vehicles. Thank you Jose for taking the time to work with us and for the $100 savings for our insurance!"
We responded:
"So glad to hear this, Brooke! 😊 Jose enjoyed working with you to set up affordable renters insurance and help your family save $100 on coverage. We love when great experiences lead to helping even more of your loved ones. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of SUMEDH GOSAVI

SUMEDH GOSAVI

August 1, 2025

5  out of  5
rating by SUMEDH GOSAVI
"Great service by the office. I got renters insurance from them. The staff were super cooperative and easily reachable."
We responded:
"Appreciate you, Sumedh! 😊 We’re so glad our team could make getting your renters insurance easy and provide great service along the way. Always happy to help whenever you need us! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Kayla Ewt

July 31, 2025

5  out of  5
rating by Kayla Ewt
"Angelina helped me get the insurance I needed and provided wonderful customer service!"
We responded:
"Appreciate you, Kayla! 😊 We’re so glad Angelina was able to help you get the insurance you needed while providing wonderful customer service. That’s exactly what we strive for every day! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Pedro Prieto Perez

July 31, 2025

5  out of  5
rating by Pedro Prieto Perez
"José y Angelina siempre dan buen servicio ."
We responded:
"¡Gracias, Pedro! 😊 Nos alegra saber que José y Angelina siempre te brindan un buen servicio. Estamos aquí para ayudarte en lo que necesites. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Stacy Ellis

July 31, 2025

5  out of  5
rating by Stacy Ellis
"Amazing service!"
We responded:
"Thanks so much, Stacy! 😊 We’re so glad you had amazing service with our team. If you’ve experienced amazing service too, give Stacy’s review a like ❤️ We love hearing your feedback! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Evelyn Hernandez

Evelyn Hernandez

July 29, 2025

5  out of  5
rating by Evelyn Hernandez
"Jessica is an awesome rep. She guided me with my policy she made easy to understand"
We responded:
"Thanks so much, Evelyn! 😊 I’m so glad I could help guide you through your policy and make everything easy to understand, that’s always the goal! You also gave us our 400th Google review, which we truly appreciate! 🙌 Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Sabrina Montemayor

Sabrina Montemayor

July 29, 2025

5  out of  5
rating by Sabrina Montemayor
"Jose Hernandez was so helpful with setting up my new insurance and automatic payment. Talking to him felt like a conversation with a friend, and I even forgot about the stress of setting up new insurance. He gave me some movie recommendations that I am so excited to watch. I'm so glad he is my new insurance agent!"
We responded:
"Appreciate you, Sabrina! 😊 We’re so glad Jose made setting up your new insurance and automatic payment feel easy and stress-free, just like chatting with a friend. Love that he even sent you away with some movie recommendations! Excited to have you as part of our agency. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Kyria Arshad

Kyria Arshad

July 25, 2025

5  out of  5
rating by Kyria Arshad
"Talking to Jose was a truly enjoyable experience! He was so kind and took the time to give me detailed answers to all my questions. I usually hesitate to call customer service lines because I do not want to bother anyone, but with Jose, I really felt that he was happy to help me out."
We responded:
"Appreciate you, Kyria! 😊 We’re so glad Jose made the experience enjoyable and took the time to answer all your questions in detail. Knowing you felt welcomed and genuinely helped is exactly the kind of service we aim to provide every time. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Jason GeunBeom Kim

Jason GeunBeom Kim

July 24, 2025

5  out of  5
rating by Jason GeunBeom Kim
"Jose helped me set up my insurance today and he was very professional, knowledgeable, helpful and personable. The service was fast and everything was transparent and he recommended adding additional coverages that wouldn’t increase the premium due to bundling discounts."
We responded:
"Appreciate you, Jason! 🙌 We’re so glad Jose made setting up your insurance fast, transparent, and stress free. His professionalism, knowledge, and ability to help you take advantage of bundling discounts are exactly what we aim to offer every customer. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Mohamad Hannawi

Mohamad Hannawi

July 23, 2025

5  out of  5
rating by Mohamad Hannawi
"Great experience!"
We responded:
"Thanks so much, Mohamad! 😊 We’re glad you had a great experience with us. If you’ve felt the same or had a similar experience, give Mohamad’s review a like ❤️ we love hearing your feedback! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Andrew Johnson

Andrew Johnson

July 22, 2025

5  out of  5
rating by Andrew Johnson
"Jose provided top-tier customer service. Highly recommend."
We responded:
"Appreciate you, Andrew! 🙌 We’re so glad Jose delivered top-tier customer service, that’s exactly the standard we aim for every day. Thanks for the recommendation! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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charlotte towne

July 21, 2025

5  out of  5
rating by charlotte towne
"I sent in a request over the weekend and had my policy by Monday afternoon. Very helpful and friendly office. Highly recommend."
We responded:
"Thanks so much, Charlotte! 🌟 We’re so glad we could get your policy in place so quickly and that you had a helpful, friendly experience with our office. Your recommendation means a lot, especially coming from someone who’s shared so many reviews in our community! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Ana Saldana

Ana Saldana

July 18, 2025

5  out of  5
rating by Ana Saldana
"Affordable rates and friendly service—definitely recommend.."
We responded:
"Thanks so much, Ana! 😊 We're so glad you found our rates affordable and our service friendly. We truly appreciate the recommendation! Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Juan Reyes

Juan Reyes

July 18, 2025

5  out of  5
rating by Juan Reyes
"She was very helpful and made the transition smoothly"
We responded:
"Thanks so much, Juan! 😊 We're glad to hear your transition went smoothly and that you felt supported every step of the way. That’s exactly the experience we strive for! Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Tha Network

Tha Network

July 15, 2025

5  out of  5
rating by Tha Network
"I appreciate the service that my agent provided me again in my renter insurance done fast and Convenient."
We responded:
"Thanks so much, Tha! 😊 We’re glad your renters insurance was handled quickly and conveniently, just the way it should be! Always here to make things easy for you. Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Brian Roberts

Brian Roberts

July 8, 2025

5  out of  5
rating by Brian Roberts
"Today, Robert, more than help me with the problems I was having he helped me resolve all the issues and got me a better rate. I am very thankful for his help. I would definitely recommend this branch to friends and family."
We responded:
"Thanks so much for sharing your experience, Brian! 🙌 We’re so glad Robert was able to not only help with the issues you were facing but also get you a better rate. That’s the kind of support and service we strive to provide every day. We truly appreciate your recommendation! Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of douglas ortiz

douglas ortiz

July 7, 2025

5  out of  5
rating by douglas ortiz
"En mi vida nunca había tenido una atención tan agradable ,clara ,especifica ,y detallada como me la ofrecieron en este sitio.. gracias a la atención prestada por su promotora ANGELINA .excelente servicio . Fui por por poco y salí con mucho a menor precio... nunca pensé que saldría así de alli.. los recomiendo totalmente confiable.."
We responded:
"¡Muchísimas gracias por tus palabras, Douglas! 😊 Nos llena de alegría saber que Angelina pudo brindarte una atención tan clara, detallada y agradable. Nuestro objetivo es siempre ayudarte a obtener la mejor cobertura al mejor precio, y saber que superamos tus expectativas significa mucho para nosotros. Gracias por tu confianza y recomendación. Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Gabriela Ortiz

Gabriela Ortiz

July 7, 2025

5  out of  5
rating by Gabriela Ortiz
"Angelina fue de mucha mucha ayuda, muy buen servicio y muy buena atención!"
We responded:
"¡Gracias por tu reseña, Gabriela! 😊 Nos alegra mucho saber que Angelina pudo ayudarte y brindarte un excelente servicio con la atención que mereces. Siempre estamos aquí para lo que necesites. Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Angela M

Angela M

July 2, 2025

5  out of  5
rating by Angela M
"Jose was so helpful, understanding and so personable. He made me feel at ease and walked me through the process. Jose answered all of my questions without making me feel dumb for asking. Jose also asked me about any other insurance needs I may have, but did not put pressure on me about changing insurance. Jose, I appreciate all your help with getting renters insurance for my daughter. I look forward to talking with you about more insurance needs!!"
We responded:
"Thank you so much for your thoughtful words, Angela! 😊 We’re so glad Jose was able to walk you through everything in a kind, pressure-free way and help you get renters insurance set up for your daughter. Making sure you feel heard, supported, and comfortable asking questions is exactly the experience we want every customer to have. We look forward to helping with your future insurance needs too! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Estefani Mejia

Estefani Mejia

July 2, 2025

5  out of  5
rating by Estefani Mejia
"Very knowledgeable, patient, and friendly! I regret not coming to this company earlier to settle all my insurance needs."
We responded:
"Appreciate you, Estefani! 😊 We’re so glad you had a great experience with a team that’s knowledgeable, patient, and friendly, that’s what we’re all about. We’re happy to help with all your insurance needs moving forward! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Abhinav Mishra

Abhinav Mishra

July 2, 2025

5  out of  5
rating by Abhinav Mishra
"Jessica is very friendly & answered all my queries very efficiently! Easy 5stars !"
We responded:
"Abhinav, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Profile photo of Kate F

Kate F

June 30, 2025

5  out of  5
rating by Kate F
"I was very happy with my customer experience at Jesse Hernandez - State Farm Insurance. Jose was very personable and professional and was able to quote a better auto insurance rate and get my new policy set up in 1 day!"
We responded:
"Thanks so much for sharing your experience, Kate! 😊 We’re so glad Jose was able to get you a better auto insurance rate here at State Farm and make the entire process smooth and quick. Personable and professional is exactly what we aim for, appreciate you trusting us with your coverage! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Hooman Jokar

Hooman Jokar

June 30, 2025

5  out of  5
rating by Hooman Jokar
"I've been working with Jessica for well over 7 years now, and there’s absolutely no going back. She has consistently put my needs before anything else—money, profit, or pressure. She's honest, incredibly responsive, and always goes the extra mile to make sure I fully understand my options. It’s rare to find someone in this industry who genuinely cares, but Jessica truly does. I trust her completely and wouldn’t hesitate to recommend her to anyone looking for an agent who puts people first."
We responded:
"Wow!!! Thank you so much, Hooman! 🙏 It truly means the world to know you’ve trusted me for over 7 years. Putting people first has always been my priority, and I’m so grateful for the chance to support you through life’s changes. Your trust, loyalty, and kind words are deeply appreciated and I’m always here when you need me. - Jessica Hernandez State Farm Insurance Agency in Austin, Texas. "
Profile photo of Amanda Robledo

Amanda Robledo

June 30, 2025

5  out of  5
rating by Amanda Robledo
"ANGELINA very helpful and very professional on the phone. She took care of all my questions and concerns with such a kind manner. Very sweet. Thank you for helping me today."
We responded:
"Appreciate you, Amanda! 😊 We’re so glad Angelina was able to take care of everything with kindness and professionalism. That kind of thoughtful service is what we strive for every day. Thanks for taking the time to share your experience! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas. "