State Farm® Insurance Agent Jessica Hernandez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Aisa HerOrtiz
October 4, 2024
5
out of
5
rating by Aisa HerOrtiz
"Jose was very professional and patient with me, He also gave an affordable price on my car insurance I couldn't be happier, I hope I'm a customer with state farm for long time. Thank you Jose for helping me out."
We responded:
"Thank you, Aisa, for your wonderful review! I'm happy to hear that Jose provided you with professional and patient service, and that you found an affordable auto insurance option. We appreciate your trust and look forward to having you as a valued customer for a long time. If you ever need further assistance, our office is here to help! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Adamaris
October 4, 2024
5
out of
5
rating by Adamaris
"I had the pleasure of speaking with a State Farm representative named Jose when I sought an auto insurance quote, and I couldn't have asked for a better experience. Jose was incredibly knowledgeable about the various coverage options and took the time to explain each one in detail, ensuring I understood how they would affect my premiums and overall protection. He asked insightful questions to assess my specific needs, which helped him provide a tailored quote. Throughout our conversation, Jose was patient and attentive, addressing all my questions with clarity and expertise. His professionalism and dedication to helping me navigate the complexities of auto insurance left me feeling confident in my decision-making."
Rosalba GARCIA VALLES
October 2, 2024
5
out of
5
rating by Rosalba GARCIA VALLES
"She explained every detail and was profesional in wording"
We responded:
"Thank you, Rosalba, for your wonderful review! I'm glad we could provide a clear and professional explanation of every detail. Your satisfaction is important to us, and we're here for any future needs or questions you may have. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Mohamed Sadi
October 2, 2024
4
out of
5
rating by Mohamed Sadi
"It was great to be there at the office the gritting was good and they answered all my questions"
We responded:
"Mohamed, thank you for your positive feedback! I'm glad you had a good experience at our office and that we could answer all your questions. If you need any further assistance, feel free to reach out anytime. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Amanda Jenny
September 30, 2024
5
out of
5
rating by Amanda Jenny
"Jessica Hernandez State Farm Insurance in Austin helped me cover my business liability and property. I highly recommend Jessica and her office for your insurance needs."
We responded:
"Amanda, thank you so much for your wonderful review! I'm glad our office could assist you with your business liability and property coverage. Your recommendation means a lot to us. If you ever have any further insurance needs or questions, we're here to help! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Richard
September 23, 2024
5
out of
5
rating by Richard
"It was a pleasure speaking with Jose while he prepared my insurance quote. Jose was very professional, asked good questions,and the best part was he found me the best deal around Austin. My mom recommended me to State Farm and I'm glad she did. Thank you Jose for explaining everything to me and thank you for returning my phone call. Anyone looking for Auto insurance should definitely call Jose with State Farm, you won't be disappointed."
We responded:
"Richard, thank you for sharing your experience! I'm glad Jose was able to assist you professionally and find you a great deal on your auto insurance. We appreciate your recommendation and your trust in us. If you have any further questions or need assistance in the future, don't hesitate to reach out! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Pamela Kornegay
September 10, 2024
5
out of
5
rating by Pamela Kornegay
"The customer service I received from Angelina was fabulous. She took the time to explain the policies line by line to ensure I had a clear understanding of what I was purchasing. I also like that the quote had prices by everything so, I could see exactly how much I would be paying for the items in my policies. Great job StateFarm!"
We responded:
"Pamela, thank you for your wonderful review! I'm glad Angelina provided you with such detailed and clear explanations of your policies. It's great to know that the itemized quote helped you understand the costs. We appreciate your feedback and look forward to assisting you with any future needs. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
David Alvarado
August 28, 2024
5
out of
5
rating by David Alvarado
"They are very transparent and provide precise information when explaining every coverage. I highly recommend them for your car/home/renters/life insurance."
We responded:
"David, thank you for your positive feedback! I'm glad you found our explanations clear and transparent. Your recommendation means a lot to us. If you have any further questions or need assistance with your auto, home, renters, or life insurance, feel free to reach out. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Greg Brueggebors
August 27, 2024
5
out of
5
rating by Greg Brueggebors
"Jessica is the best agar t for me. Give them a try, they are great."
We responded:
"Greg, thank you for your kind words and recommendation. I'm glad you're satisfied with our service. If you ever need anything, we're here to help. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Iqbal Rasekh
August 23, 2024
5
out of
5
rating by Iqbal Rasekh
"This place run by a professional people's and with great customers service. Jacica is the best."
We responded:
"Thank you for your positive review. I'm glad you found our team professional and appreciated our customer service. Your kind words mean a lot. If you need any further assistance, feel free to reach out. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Nia Quezada
August 22, 2024
5
out of
5
rating by Nia Quezada
"Jose and this team are AMAZING! When other insurance companies just cause anger and frustration State Farm came through for me and made it all right. Jose even stayed late to make sure my policy was completed.I will refer all of my friends to this agent office."
We responded:
"Nia, thank you for your wonderful review. I'm glad Jose and the team could assist you and ensure your policy was completed smoothly. We appreciate your referrals and are always here to help with any future needs. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Dorothy Kornegay
August 16, 2024
5
out of
5
rating by Dorothy Kornegay
"Angelina was very helpful and informative on the coverage for my auto. Thanks for all your help getting me insured."
We responded:
"Hey Dorothy, Thanks for the awesome review! I'm glad Angelina could help you with your auto coverage. If you have any more questions or need further assistance, feel free to reach out. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Andrea Chan
August 14, 2024
1
out of
5
rating by Andrea Chan
"Jessica and Robert were extremely helpful and responsive when I was setting up insurance. However, once my auto insurance more than doubled and when I inquired about the increase and moving states / potential cancellation, I did not get any responses. I've been following up for months via email. I redacted part of their full emails for privacy. I've received one attempt at a callback from Robert and then was ignored again. I would have given 5 stars for my initial experience but it has been a terrible experience trying to process a change in insurance for cross state and I am also not able to cancel without reaching out to an agent (from which I can't get a response). Didn't want to leave a review but hope this helps me to get a response so I can cancel."
We responded:
"Hey Andrea, Thanks for sharing your experience. I'm glad to hear that Jessica and Robert were helpful and responsive when you were setting up your insurance. I apologize for the issues you've faced with the increase in your auto insurance and the lack of response regarding your inquiries about moving states and potential cancellation. I understand how frustrating this must be, and I appreciate your patience. I'll make sure to address this with our team to improve our communication. Please reach out to our office directly so we can assist you further. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Dominique Pajaro
August 9, 2024
5
out of
5
rating by Dominique Pajaro
"Jose Hernandez was great! It was a very easy process and he was very kind."
We responded:
"Hey Dominique, I'm glad you had a great experience with Jose! We always aim to make the process easy and kind. If you need anything else, feel free to reach out! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Jenna Erhart
August 8, 2024
5
out of
5
rating by Jenna Erhart
"Jessica Hernandez and her associates have saved me money on my car insurance for years. Every time I price check around, they have the best deal. Everyone at this office is easy to work with and communication is quick!"
We responded:
"Hey Jenna, thanks so much for your awesome review! I'm really happy to know that we've been able to save you money on your auto insurance over the years. It's great to hear that you find our team easy to work with and that communication is quick. We're always here to help with any future needs or questions you might have! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Rebecca Menking
July 31, 2024
5
out of
5
rating by Rebecca Menking
"Jose helped me get my renters insurance and he was so helpful and knowledable I would recommend State farm thank you"
We responded:
"Hey Rebecca! Thanks so much for the awesome review! I'm glad Jose could help you with your renters insurance and that you found him so helpful and knowledgeable. We appreciate your recommendation! If you need anything else, feel free to reach out anytime. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Jackson Chen
July 26, 2024
5
out of
5
rating by Jackson Chen
"I’ve had a fantastic experience with Jose from State Farm. He is incredibly kind, patient, and detail-oriented. Jose helped me with my auto insurance, making the process smooth and stress-free. His excellent service and professionalism are truly appreciated. Highly recommend!"
We responded:
"Hey Jackson! Thanks a lot for your awesome review! I'm so glad to hear that Jose made your auto insurance process smooth and stress-free. His kindness, patience, and attention to detail are truly valuable to our team. If you need any further assistance, don't hesitate to reach out! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Mireya Hernandez
July 24, 2024
5
out of
5
rating by Mireya Hernandez
"I just got renters insurance through Jose. He was very helpful & polite. Thank you!"
We responded:
"Hi Mireya! I'm so happy you had a great experience with Jose! He's definitely a valuable part of our team. Thanks for choosing us for your renters insurance! If you need anything else, we're here to help. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Julia Ashutabi
July 23, 2024
5
out of
5
rating by Julia Ashutabi
"Great customer service and very knowledgeable."
We responded:
"Hi Julia! I'm so happy you had a great experience with our customer service and found us knowledgeable! Thanks for the awesome review! If you need anything else, we're here for you. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Paige Roque
July 19, 2024
5
out of
5
rating by Paige Roque
"Jose was very professional and had answers for all my questions… thank you so much Jose!"
We responded:
"Hey Paige! I'm so glad to hear that Jose was able to assist you professionally and answer all your questions! Thanks for sharing your experience with us! If you need anything else, feel free to reach out anytime. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Velvet Fox
July 19, 2024
5
out of
5
rating by Velvet Fox
"I love Statefarm, and this team was amazing. Huge shoutout to Angelina and I believe his name is Robert. Thank you so much for the amazing experience!"
We responded:
"Hey Velvet, thanks a ton for the awesome review! I'm so happy Angelina and Robert made your experience amazing! If you ever need anything else, we're here for you! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Yarelli Pena
July 15, 2024
5
out of
5
rating by Yarelli Pena
"Angelina was super helpful and made my experience very smooth and informative! She answered any questions I had and explained every coverage that comes included. Angelina taught me a lot about car/life insurance and things that I didn’t even know were good to have covered. She put everything into perspective for me to select a coverage that was best for me and my needs. Thank you Angelina for all of your help- you’re amazing!!!"
We responded:
"Thank you for sharing your experience, Yarelli! We're thrilled to hear that Angelina provided you with such informative and smooth service. It's great to know that she helped you understand your coverage options and select the best one for your needs. We're here for you whenever you need assistance with your car or life insurance. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Isabel Garcia
July 11, 2024
5
out of
5
rating by Isabel Garcia
"Spoke to Angelina today regarding our car and life insurance, she made the experience super easy for us to understand. She was very informative when it came to our current coverage and what we may benefit from additional coverage. She was transparent with the prices, with what and wasn’t included in the coverage and made it so we had the best information to make our decision and make the switch. We appreciate the patience in answering all our questions and are confident in the decision we’ve made to switch our current provider. Thank you!!!"
We responded:
"Thank you for sharing your experience with Angelina! We are glad she provided you with informative and transparent service, making it easy for you to switch your car and life insurance. We appreciate your confidence in our office and are here for any future needs. - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Kim Keefauver
July 11, 2024
5
out of
5
rating by Kim Keefauver
"Jose Hernandez is a keeper! Moving from out of state, I was having problems with Renters Ins with another company. Jose, with calmness, was very professional and provided all that I needed AND less expensive! I will be adding our vehicles when we get to Austin! Jose has become "a good neighbor" because he was there for me. Jose went above and beyond and I hope State Farm knows how valuable he is to the company! First impressions still make a difference...Jose was a good one! Highly recommend this agent!"
We responded:
"Kim, thank you for sharing your positive experience with Jose! He truly goes above and beyond for our customers, and we appreciate your recommendation! We are happy you found our renters insurance services professional and cost-effective. Thank you for choosing us as your coverage provider, our team looks forward to assisting you with your vehicles when you arrive in Austin! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Alyssa Quiles
July 9, 2024
5
out of
5
rating by Alyssa Quiles
"Jose was great! While I originally planned to get insurance a few months ago, my car broke down. Jose checked in periodically to see if I was ready for a new plan yet, and would encourage me to reach out when I was ready when I said I still didn’t have a working vehicle. But there was never any pressure. When the time finally arose, he got me exactly what I needed at the price I wanted. I definitely recommend this office. 😊"
We responded:
"Thank you for sharing your experience, Alyssa! We're glad Jose was able to assist you with finding the perfect insurance plan without any pressure. We appreciate your recommendation and look forward to helping you with any future insurance needs. Jessica Hernandez - State Farm Insurance Agent, Austin, TX"